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If you are experiencing technical difficulties with the STAR Energizer, please read the following to see if you can take any steps to resolve your issue

If the STAR Energizer does not seem to display properly, or parts of it do not work (Browser Compatibility)

The STAR Energizer requires a modern, standards-compliant, Javascript-enabled web browser in order to work properly. If the display on your screen is confusing or "messed up," chances are that your browser is out-of-date, and you would do well to upgrade to the newest version, or get a new browser altogether.

The Webmaster for the STAR Energizer recommends using Firefox. Firefox is free for personal use, fast, easy to install, and totally customizable. It also conforms to the standards of the World Wide Web Consortium, which provides guidelines for all browser manufacturers to follow. As a result, the STAR Energizer works great when viewed with Firefox. To install, just go to the Firefox homepage, and click "Free Download" in the upper left. Once the download is complete, simply run the installation program that you downloaded, follow the instructions to import your bookmarks and other settings if you wish, and start browsing.

If you are receiving warnings in red about the STAR Energizer requiring a Javascript-enabled browser, this means that either Javascript is turned off, or your browser does not support it. If you do not know how to enable JavaScript, then your browser probably does not support it. Firefox comes with Javascript already enabled, so if this is a problem for you, we recommend upgrading.

If nothing happens when you click the Back Button

Good! To preserve the integrity of the STAR Energizer, the Back Button is disabled from the time you click "Score the STAR Energizer!", until you get your results. We understand that this can be frustrating, but in order to get an accurate score, we don't want you to be able to go back and change your answers.

If the above solutions do not work, or do not apply to your problem, please email us using this form, and describe your problem in detail